This Privacy Policy explains how Rand Trade Group (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit randtradegroup.com (the “Site”), subscribe to our services, join our community, or otherwise interact with us. It also explains the rights you have over your data.

We take your privacy seriously. We are not a financial institution and we do not provide personalised financial advice. All content on the Site is educational. Where this policy refers to your data, it covers any information that can identify you, directly or indirectly.

1. Who We Are (Data Controller)

The data controller responsible for your personal data is:

Rand Group SLU in Escaldes AD700, Andorra Email: contact@randtradegroup.com

If you have any questions about this policy or about how we handle your data, contact us at the email above.

2. What Data We Collect

We collect the following categories of personal data, depending on how you use the Site.

Information you give us directly

  • Account and subscription data: name, email address, billing details, and account credentials when you register, subscribe to a premium plan, or manage your account.
  • Payment data: billing name, billing address, and transaction records. Full card details are handled by our payment processor and are never stored on our servers (see Section 5).
  • Newsletter data: the email address you submit to receive our newsletter.
  • Communications: any information you share when you contact us by email, through support channels, or inside our community.

Information collected automatically

  • Technical and usage data: IP address, browser type, device type, operating system, referring URLs, pages viewed, and time spent on the Site.
  • Cookies and similar technologies: see our Cookies section (Section 7) for full detail.

Information from third parties

  • Community platforms: when you join our Discord server, your interactions there are governed by Discord’s own privacy policy. We may see your Discord username and activity within our server.
  • Social platforms: if you reach us through X or other social channels, we may receive limited profile information that those platforms make available.

We do not knowingly collect special categories of data (such as health, political, or biometric data), and we ask that you do not send us any.

3. How We Use Your Data

We use your personal data only for clear, specified purposes:

  • To create and manage your account.
  • To process subscriptions, payments, and renewals, and to provide the premium services you have paid for.
  • To deliver the newsletter and other communications you have requested.
  • To respond to your enquiries and provide customer support.
  • To operate, maintain, secure, and improve the Site.
  • To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
  • To comply with our legal and regulatory obligations.

We do not sell your personal data to anyone.

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area, the United Kingdom, or another region with comparable law, we rely on the following legal bases:

  • Contract: processing necessary to provide the services you have signed up for, including account management and subscription delivery.
  • Consent: for sending marketing communications and for non essential cookies. You can withdraw consent at any time.
  • Legitimate interests: for securing the Site, preventing fraud, understanding how the Site is used, and improving our services, provided these interests are not overridden by your rights.
  • Legal obligation: where we must retain or disclose data to comply with applicable law, including tax and accounting rules.

5. Payments

Subscription payments are processed through a third party payment provider, PayPal, VISA, Stripe, DePay. When you make a payment, your card and billing information is collected and processed directly by that provider under its own privacy policy and security standards (PCI DSS). We receive confirmation of payment and limited billing details, but we never receive or store your full card number.

We keep records of transactions as required for accounting, tax, and dispute resolution purposes.

6. Important Notice on Educational Content and Risk

The Site provides educational analysis, market commentary, trading signals, and research. Nothing on the Site constitutes personalised financial, investment, legal, or tax advice. Any information we collect is used to deliver these educational services and is never used to make investment decisions on your behalf. Trading carries a significant risk of loss. You are solely responsible for your own decisions. Please see our separate Risk Disclaimer and Terms and Conditions.

7. Cookies and Similar Technologies

The Site uses cookies and similar technologies to function correctly, remember your preferences, secure your session, and understand how the Site is used.

We use the following broad categories:

  • Strictly necessary cookies: required for core functionality such as logging in, maintaining your session, and processing checkout. These cannot be switched off.
  • Performance and analytics cookies: help us understand how visitors use the Site so we can improve it. These are set only where you consent, where consent is required.
  • Functional cookies: remember choices you make to personalise your experience.

You can control or delete cookies through your browser settings and, where shown, through the cookie consent banner on the Site. Blocking some cookies may affect how the Site works.

To confirm: list your actual analytics tool (for example Google Analytics 4) and any advertising or pixel tools (for example Meta Pixel) here, and ensure a consent banner is active for EU visitors.

8. Who We Share Your Data With

We share personal data only with parties that help us operate the Site and deliver our services, and only as needed. These include:

  • Payment processor: to handle subscription payments (Section 5).
  • Hosting and infrastructure provider: to host the Site and store data securely.
  • Email and newsletter provider: to send the communications you have requested.
  • Analytics provider: to measure and improve Site performance, where consent applies.
  • Community platform (Discord): for the community features you choose to use.
  • Professional advisers and authorities: where required by law, regulation, legal process, or to protect our rights.

Each of these parties processes your data under its own privacy terms and, where required, under data processing agreements with us.

9. International Data Transfers

We operate across multiple jurisdictions and some of our service providers are located outside your country, including outside the European Economic Area. Where we transfer personal data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision, so that your data continues to receive an equivalent level of protection.

10. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes set out in this policy:

  • Account and subscription data: for as long as your account is active, and afterwards as required for legal, tax, and accounting obligations.
  • Payment and transaction records: for the period required by applicable financial and tax law.
  • Newsletter data: until you unsubscribe, after which we remove or anonymise your details within a reasonable period.
  • Technical and analytics data: for a limited period consistent with the purpose for which it was collected.

When data is no longer needed, we delete or anonymise it.

11. How We Protect Your Data

We apply technical and organisational measures appropriate to the risk, including encryption in transit (HTTPS), access controls, restricted administrative access, and regular security maintenance of the Site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to respond promptly to any incident.

If a data breach is likely to affect your rights, we will notify the relevant supervisory authority and, where required, you directly, in line with applicable law.

12. Your Rights

Depending on your location, you have the following rights over your personal data:

  • Access: request a copy of the data we hold about you.
  • Rectification: ask us to correct inaccurate or incomplete data.
  • Erasure: ask us to delete your data, subject to legal retention requirements.
  • Restriction: ask us to limit how we use your data in certain circumstances.
  • Portability: receive your data in a structured, commonly used format, or have it transferred to another provider.
  • Objection: object to processing based on legitimate interests, and to direct marketing at any time.
  • Withdraw consent: withdraw any consent you have given, without affecting prior lawful processing.

To exercise any of these rights, email us at contact@randtradegroup.com. We will respond within the timeframe required by law, normally within one month. You may also lodge a complaint with your local data protection authority if you believe we have not handled your data properly.

You can unsubscribe from the newsletter at any time using the link in any email we send.

13. Children

The Site and our services are intended for adults only and are not directed at anyone under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, contact us and we will delete it.

14. Links to Other Sites

The Site may contain links to third party websites, tools, and platforms, including exchanges, charting tools, and social channels. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing any data with them.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you. We encourage you to review this page periodically.

16. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, contact us at:

Rand Group SLU Email: contact@randtradegroup.com